1、处理方法
| 少件 | 少配件 | 1，请客户拍照核实产品包装图片， 2，进行安抚致歉， 3，询问顾客是否可安排补配件，同意，管易做单补发 4，不同意可以给予顾客换货，运费商家承担（协商帮忙找个便宜的普通快递） 5，及时登记客服售后登记表记录问题 |
目前出现少配件的有： 1，特供尼龙，新尼龙，老尼龙车把 2，五合一车杆，车座伸缩杆， 3，后边再发现补充进来 |
| 少主商品 | 1，请顾客拍照核实产品包装图片 2，查看顾客购买数量，是否是分开发货 3，确实是漏发，安抚致歉，及时做补发单，次日跟进 |
目前出现此类问题几率小（多件） 1，出现了一定要先致歉安抚，然后给出出力方案 2，补发之后次日一定要及时跟进给到顾客物流单号 |
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| 少赠品 | 1，确定顾客少什么赠品，如果是护具，那要及时告知顾客护具和车子分开发的 2，给予顾客物流单号，以及物流信息截图 3，如果是头盔，铃铛漏发，及时管易做补发单 |
目前此类售后占比比较大 1，在优化系统解决此类问题 2，未使用系统之前还是按照正常流程处理 |
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